|
ITIL Implementation |
|
Course
Title : ITIL Implementation Course
Duration : 5 Days Fees : Rp.6.000.000,- |
|
ITIL Overview ITIL (IT Intrastructure Library) is a non-proprietary
approach for managing IT services, developed in the 1980s by the Office of Government
Commerce (OGC) in the Purpose In this course, you will learn
the basic and practical concepts and skills you need be a productive team
member in implementing world class IT Services Management using ITIL framework.
Using specially designed tool kit, participants will learn and exercise how
to implement the framework and practices of ITIL in their IT organization. Audience & Benefit of ITIL Audience should be CIOs, IT
Managers, IT Professionals, IT Consultants, related IT
staffs, related divisional or departmental staffs. Whether you are a business customer, a service provider,
or even a CIO, ITIL Service Management Practices offer benefits that
demonstrate their value and return on investment. Some of the widely
published benefits are: ·
Non-proprietary
practice - ITIL is owned by the Office of Government Commerce, a department
of the UK Government. ITIL does not
require a license to practice and it is independent of any commercial
solution or platform. ·
Scalable
- ITIL can be adapted for any size of organization. This is a key benefit since the industry
predictions for the growth of small to medium enterprise is a major
developing trend. ·
Reduce
Costs - ITIL has proven its value in reducing overall cost of managing
services. ·
Improved
Quality - ITIL helps improve the quality of IT services through sound
management practices. ·
Aligned
to Standards - ITIL is well aligned to the ISO/IEC 20000 Standard for Service
Management. ·
ROI
- ITIL helps IT organizations demonstrate their return on investment and
measurable value to the business. This helps establish a business case for
new or continuing investment in IT. ·
Seamless
Sourcing Partnerships - Outsourcing, often with multiple service providers,
is increasingly common today. ITIL is widely practiced among industry service
providers and offers a common practice base for improved service chain
management. Contents This end-to-end view of how IT
should be integrated with business strategy is at the heart of ITIL five
core: ·
Strategy which looks at overall business
aims and expectations to ensure IT strategy maps back to them. The Service Strategy materials offers a view of ITIL that aligns business and
IT so that each brings out the best in the other. It ensures that every stage
of the service lifecycle stays focused on the business case and relates to
all the companion process elements that follow. Subsequent titles will link
deliverables to meeting the business goals, requirements and service
management principles described. Concepts and guidance in this material
include: ·
Service Management strategy and value planning ·
Linking business plans and directions to IT
service strategy ·
Planning and implementing service strategy ·
Service Design which starts with a set of new or
changed business requirements and ends with the development of a solution
designed to meet the documented needs of the business. In order to meet the
current and future business requirements, Service Design provides guidance on
the production and maintenance of IT policies, architectures, and documents
for the design of appropriate and innovative IT services solutions and
processes. Concepts and guidance in this material include: ·
Service
design objectives and elements ·
Selecting
the service design model ·
Cost
model ·
Benefit/risk
analysis ·
Implementing
service design ·
Measurement
and control ·
Service Transition which is concerned with managing
change, risk & quality assurance and has an objective to implement
service designs so that service operations can manage the services and
infrastructure in a controlled manner. Service Transition focuses on the
broader, long-term change management role and release practices, so that
risks, benefits, delivery mechanism and the ease of ongoing operations of
service are considered. This publication provides guidance and process
activities for the transition of services into the business environment. Concepts
and guidance in this material include: ·
Managing
organizational and cultural change ·
Knowledge
management ·
Service
knowledge management system ·
Methods,
practices and tools ·
Measurement
and control ·
Companion
best practices ·
Service Operation which is concerned with business
as usual activities. By focusing on delivery and control process activities,
a highly desirable, steady state of managing services can be achieved on a
day-to-day basis. To ensure it is integrated with the rest of the ITIL
library, guidance is based on a selection of familiar service support and
service delivery control points. Concepts and guidance in the Service
Operation include: ·
Application
Management ·
Change
Management ·
Operations
Management ·
Control
processes and functions ·
Scaleable
practices ·
Measurement
and control ·
Continual Service Improvement which has an overall view of all
other elements and looks for ways that the overall process and service
provision can be improved. Alongside the delivery of consistent, repeatable
process activities as part of service quality, ITIL has always emphasized the
importance of continual improvements. Focusing on the process elements
involved in identifying and introducing service management improvements, this publication also
deals with issues surrounding service retirement. ·
Business
and technology drivers for improvement ·
Justification ·
Business,
financial and organizational improvements ·
Methods,
practices and tools ·
Companion
best practices |
|
LEARNIT JAKARTA LEARNING CENTER Kartika Chandra Hotel 6th Floor, Suite 607-611, Jalan Gatot Soebroto Kav
17-19 Jakarta |
